No heat, no cooling, no hot water: call now
Open 24 hours, 365 days. Al answers. Same flat rate at any hour, no overtime or holiday surcharge, within 20 miles of Ypsilanti.
No heat in winter
Check the thermostat and the switch
Thermostat set to heat and above room temperature. The light switch on or near the furnace is on. The breaker labeled furnace is not tripped.
Check the filter
A filter choked with dust trips the limit switch and the furnace shuts down. Replace it if it is dark.
Look at the furnace light
Most furnaces blink a code through a small window. Note the pattern; it tells us what to bring.
Check the outside vents on a high-efficiency furnace
Two white PVC pipes on the side of the house can frost over in a storm. Clear snow and ice away from them.
Call us
Tell us the code and what you checked. Keep the house above 55 to protect the pipes while you wait; open cabinet doors under sinks on outside walls.
No cooling in summer
Listen at the outdoor unit
Humming with no fan, or silence, usually means a capacitor or contactor. A loud buzz means shut it off at the thermostat.
Look for ice
Frost on the copper line or at the indoor coil means turn the system to off and the fan to on so the coil can thaw before we arrive.
Check the breaker and the disconnect
The AC breaker in the panel and the pull-out disconnect on the wall beside the condenser. Reset once; if it trips again, leave it off.
Check for water
Water around the furnace means the condensate drain is clogged. Shut the system off to stop the overflow.
Call us
Close blinds on the sun side, run ceiling fans, and keep anyone heat-sensitive in the coolest room. We stock capacitors, contactors, motors and refrigerant on the truck.
Water heater emergencies
A tank that is leaking from the bottom is done; shut off the cold water supply valve on top of the tank and the gas valve or breaker, and call. Water from the pressure relief valve on the side, or a pilot that will not stay lit, are repairs we can often handle the same day. No hot water with no visible leak is usually a thermocouple, a gas valve or a tripped high-limit on an electric unit. See what to do when a water heater leaks and no hot water troubleshooting.
Why we do not charge more after hours
Emergency surcharges punish people for bad luck. A furnace does not know it is Christmas Eve, and neither should your bill. We are a small company; running calls at night is part of the job we signed up for, and it is a big part of why homeowners in Ypsilanti, Ann Arbor, Canton, Belleville and Westland keep calling us back after the first time we showed up when nobody else would.
Where we go for emergencies
Everything within 20 miles of 48197. Call (313) 701-9471 and tell us the city; if it is inside the radius we are coming. See the full service area.
Emergency questions
What counts as an HVAC emergency?
No heat when it is below freezing outside, no cooling during a heat advisory or with infants, elderly or medically fragile people in the house, a water heater actively leaking, a furnace that is tripping its rollout or limit switch repeatedly, or any carbon monoxide alarm. If you are not sure, call and describe it; we will tell you honestly whether it can wait until morning.
Do you charge extra at night or on weekends?
No. The dispatch fee and flat-rate repair pricing are identical at 3 a.m. on a Sunday and 10 a.m. on a Tuesday. We never add overtime, holiday or emergency surcharges.
How fast can you get here?
It depends on where we are and where you are, but inside our 20-mile radius a true emergency is usually seen within a few hours, often faster. We will give you a real window on the phone, not a guess.
I smell gas. Should I call you?
Not first. Leave the house, do not flip switches or use the garage door opener, and call DTE at 800-947-5000 or 911 from outside. Once the utility has shut off and cleared the gas, call us and we will come repair the furnace or water heater.
My carbon monoxide alarm went off. What now?
Get everyone, including pets, out of the house and call 911 from outside. Do not go back in to open windows. After the fire department clears the house, call us; a CO alarm is most often a cracked heat exchanger, a blocked flue or a backdrafting water heater, and we test for all three.
Can you bring a temporary heat or cooling solution?
We can usually get the system running on the first visit. If a part has to be ordered, we will tell you the honest timeline and help you figure out space heaters or window units safely in the meantime.
Call now, any hour
(313) 701-9471. Al answers. Flat rate, no overtime charge, 20 miles around Ypsilanti.